Return Policy

Return Policy For KOZE Health Products

KOZE Health products come with a 60-day return policy.*

We offer a full money-back guarantee for all purchases made on our KOZE Health website. If you are not satisfied with the product that you have purchased from us, you can get your money back with no questions asked. If you’re not satisfied with your purchase within the first 30 days, just email us and we’ll provide the return instructions.*Does not apply to any stands or accessories that were sold separately.

Please note the following for returns:

All orders must be returned with original packaging and in like-new condition. Returns without original packaging will be subject to refusal and returned to the sender.
All returns received with damaged or missing components may be subject to additional fees. If applicable, these fees will be deducted from the refunded amount.
Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
Returns must be postmarked before the end of the 60-day return period, which commences upon receipt of the product. Returns shipped after 60 days will not be accepted.
All returned orders will be inspected and processed within 3-5 days of receipt. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender.
All international returns are required to ship to our return center located in the U.S.
Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges.
Contact support@kozehealth.com for any questions about returns.

Return Policy - KOZE Mini Device

Please note that all opened KOZE Mini returns are subject to a restocking fee. Additional details are as follows:

All orders must be returned with original packaging and in like-new condition. Returns without original packaging will be subject to refusal and returned to the sender.
After emailing us, we’ll provide you with a return authorization number and shipping address.
This return policy is limited to purchases from kozehealth.com. Returns must be postmarked before the end of the 30-day return period, which commences upon delivery of the product.
Returns shipped after 30 days will not be accepted. Returns postmarked before the end of the 30-day return period—and received opened or used—will be subject to a $50 restocking fee. To avoid this fee, the KOZE Mini must be returned unopened and within the original vacuum-sealed packaging.
All returned products will be inspected and processed within 3-5 days of receipt.
If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender.
All international returns are required to ship to our return center located in the U.S.
Any shipment within the USA that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer supplied address or returned to our warehouse will incur a flat $50 fee per carton/box for shipping/warehousing/receiving charges. Any international returned shipment will incur a 20% restocking fee on the original purchase price and shipping fees are non-refundable.

After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 7 business days for a refund to show up on your account or credit card statement.

If you have any additional questions, feel free to contact us using the contact information below.

 Email: support@kozehealth.com