FAQ
Red & Near Infrared Light
Red / NIR Light Therapy supercharges our cellular biology leading to incredible results for our mind and body. Research shows light therapy can improve our immune system, skin health, wrinkles, energy, weight balance, mental acuity/clarity, and so much more. Please see more at WHY RED LIGHT THERAPY (LINK)
Light therapy affects everyone differently, so the timeframe to see results can be individualistic. Some results can be seen in as little as a few days to weeks to months. The longer and more consistent you are at using it, the better results you will see.
If possible, we recommend using your (R/NIR) device every day. Being consistent is very important. There is a compounding effect with light therapy that builds up with consistent use.
Treatment times can vary depending on individuals. We recommend 10-20 minutes per day. Beginners should begin slowly with only a few minutes per day and build over the course of 3-4 weeks. It's also recommended to remove garments to expose bare skin to the light. Remember to keep a distance of 6-12 inches from treatment area and do not stare directly into the lights.
Yes. With light therapy, there is something called the biphasic response. Think of this as an upside/down U curve. Too little exposure to the light, and you will not see results. But too much exposure to the light and the results diminish. You will need to test out the time best for you, based on the time frame we mentioned of 10-20 mins. Some people use less than 10 mins per day because they found that it works best for them.
The Near Infrared (NIR) light wavelength is invisible to the naked eye. Even though you can't see them, they are indeed working. Red Light is visible to the naked eye.
Great news for those concerned with EMF! Our KOZE panels are measured at 0.0μT @ 4'' which means, No EMF at 4 inches or greater.
Almost all lights have flicker, because of the frequency of the AC mains. LEDs, as used in most red light therapy devices, can be especially troublesome if they are designed with low quality components. KOZE lights use high quality flicker free power drivers to ensure 0% flicker rate.
Common signs could be tiredness, agitation, skin irritation, headache, mood swings.
Red and NIR, as well as other light therapies, has been proven to improve Seasonal Affective Disorder (SAD).
Yes. Though, some research shows Red Light Therapy can improve eye health, we much still recommend you to wear the protective goggles supplied with unit.
Yes. Makeup can be worn and should not affect the performance of the therapy.
No. You do not want to get the device wet.
Please consult your physician before using any of the devices while pregnant or breastfeeding.
Light is healthy for everyone! But we must suggest that you please consult your pediatrician before using any of the devices before allowing kids to use device.
Koze Sleep
- Install in lamp or other lighting source.
- Turn on after sunset or 1-2 hours before bedtime.
- To optimize results, limit or turn off all electronics 1-2 hours before bedtime.
- Sleep works best in complete darkness. Use KOZE Sleep Bulb up from sunset to bedtime.
- At bedtime, turn off KOZE Sleep Bulb.
No. Please do not sleep with the light bulb turned on or any light from a TV or device. Any light present during sleep can inhibit the release of melatonin. Our suggestion is to use KOZE Sleep Bulb from sunset to bedtime. Turn off when you go to sleep.
Yes, absolutely! Kids and babies are especially sensitive to light environments. Using the right light at night for our little ones can optimize their sleep cycles.
KOZE Sleep Bulb is truly unique! Using technology studied by NASA to help astronauts sleep in space, KOZE Sleep Bulb uses a unique light spectrum not found in common household bulbs. Our bulbs are also rated to last almost 23 years with a yearly energy cost of only $0.36, making this bulb cheaper than other LEDs in the long run.
Because we recommend using only KOZE Sleep Bulb at night and not other lighting sources, you will need to plan how you will set up your personal lighting environment. Having specific lighting sources used only at night like table lamps and floor lamps can optimize the experience. Once the sunsets, turn off regular lighting and turn on the lighting sources using KOZE Sleep Bulb. Use until bedtime, and turn off when it's time to sleep.
Yes, it should work, but we can not guarantee it will. Most international light fixtures use a standard E27 base. Most of these fixtures can also use an E26 base but we have heard reports of some bulbs not working. Please buy at your own risk.
Shipping
Most products will be fulfilled and read to ship, the same day of purchase or the following day. Product purchases indicated Free Shipping will be shipped using Standard Shipping with a transit time of 3-10 business days. Faster shipping options are available at an extra cost. *Due to COVID-19 expect some transit time delays.
Please allow 14-21 business days for International shipments. Most shipments will arrive before then but allow the allotted time to be safe.
KOZE Sleep Bulb and Day Bulb will have a Standard Shipping cost of $4.95. All orders over $50.00 receive Free Shipping.
All orders ship from the US. When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These prices and costs are not included in our pricing and we are unable to calculate import fees added to your shipment
If applicable, these charges will typically be due once the shipped goods arrive at the country of destination, prior to delivery. The recipient is responsible for complying with import laws and regulations of the country of destination including applicable taxes and fees.
Yes, we do ship to several countries internationally and all shipping options and related costs are calculated during checkout.
Yes, but for the first quarter of 2021, the plug will arrive in a separate shipment. More than likely, your plug will arrive first as it’s sent from our European fulfillment centers. Later in 2021, our fulfillment warehouses, will insert the correct country plug into the KOZE unit packaging and you will receive in one package.
Orders
As soon as your order has been shipped, you’ll receive a tracking number that will be sent directly to your email which you can use to keep an eye on where your package is and when it will be delivered.
Please see Return Policy at the link here.
Once your order has been processed, we are unable to apply any modifications. These modifications include but are not limited to cancellations, shipping, billing/payment, and/or item alterations. If you have an address related concern, you may contact the appropriate carrier, once the order has shipped and you’ve been issued a tracking number via email.
In most situations, all items will arrive at once. If you are purchasing multiple KOZE X Series panels, though they are shipped at the same time, there could be chance the carrier splits up the boxes into multiple shipments. Please keep an eye on your tracking number for more information. For international shipments, the power cord will be sent separately and will likely arrive first. If not, please contact us immediately.
Please refer to the "In the box" section on each product page.
Financing
Splitit is a payment method solution enabling both US and International customers to pay for purchases with an existing credit card by splitting the cost into interest and fee free monthly payments, without additional registrations or applications. For more information on Splitit, please visit their support page.
We’re here to help you pay over time for the things you love. You’re in control of your payment schedule, and you'll never pay more than you agree to up front. For more information on how to get started with Affirm, please click here.
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